Global Sales (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our customer or contractor portal, or otherwise interact with us (collectively, the “Site”).
By using the Site and our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect information you provide directly, information collected automatically as you use the Site, and information received from third parties such as payment processors and manufacturers.
1.1 Personal Information
- Name, company name, and job role
- Email address, phone number, and mailing or shipping address
- Account credentials and profile details
- Payment and billing information (processed by our payment providers; we do not store full card numbers)
- Project details, site addresses, measurements, photographs, and uploaded documents
- Messages, call records, quotes, orders, and support requests
1.2 Non-Personal and Technical Information
- IP address and approximate location derived from it
- Browser type and version, device type, and operating system
- Date, time, and duration of visits, pages viewed, and referral URLs
- Cookie identifiers and analytics events
1.3 Sensitive Information
We do not intentionally collect government identification numbers, health information, biometric data, precise geolocation, or other sensitive categories, and we ask that you do not submit them through the Site.
2. How We Use Your Information
- Providing services: processing quotes and orders, consolidating and shipping product, delivering design renderings, and providing customer support.
- Account management: authenticating users, maintaining project records, and enabling messaging and calls with your sales representative.
- Improving the Site: analyzing usage to improve functionality, performance, and user experience.
- Marketing: sending newsletters, promotions, and product updates where you have opted in or where permitted by law, always with an unsubscribe option.
- Security and fraud prevention: detecting, investigating, and preventing abuse, spam, and unauthorized access.
- Compliance: meeting legal, tax, customs, accounting, and record-keeping obligations, resolving disputes, and enforcing our agreements.
3. Legal Bases for Processing
Where the GDPR, UK GDPR, or similar law applies, we process personal data on the following bases: performance of a contract (fulfilling your orders and providing the Site), legitimate interests (securing the Site, improving our services, and business communications), consent (marketing emails, non-essential cookies), and legal obligation (tax, customs, and accounting records). You may withdraw consent at any time without affecting prior processing.
4. Sharing Your Information
We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.
4.1 Service Providers
We share information with vetted providers who help us operate — including cloud hosting and database providers, email delivery services, analytics tools, payment processors, freight forwarders, customs brokers, and manufacturers who fulfill your order. They are contractually limited to using your information only to provide services to us.
4.2 Legal Obligations and Safety
We may disclose information when required by law or in response to a valid legal request such as a subpoena, court order, customs requirement, or government investigation, or where necessary to protect the rights, property, or safety of Global Sales, our customers, or the public.
4.3 Business Transfers
In a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the transaction. We will notify you by email or a prominent notice on the Site, and the recipient will remain bound by protections no less protective than this Policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for four purposes: strictly necessary (login, security, cart and session state), preferences (remembering your settings), analytics (understanding how the Site is used), and, where you consent, marketing.
You can manage cookies through your browser settings. Disabling cookies may limit certain features. Where required by law, we request consent before setting non-essential cookies. We honor Global Privacy Control (GPC) signals as an opt-out of any sale or sharing of personal information.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), encryption at rest for stored data, role-based access controls, row-level database security, least-privilege administrative accounts, audit logging, and regular review of third-party access.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by applicable law and without undue delay.
7. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy. In general: account and project records are kept for the life of the account plus seven (7) years; order, invoice, customs, and tax records are kept for at least seven (7) years as required by law; marketing contact records are kept until you unsubscribe; and website analytics data is kept in aggregated or de-identified form after twenty-six (26) months.
When retention ends, information is securely deleted or irreversibly anonymized.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, deletion of, or a portable copy of your personal information, and you may object to or ask us to restrict certain processing. We will not discriminate against you for exercising these rights.
To exercise a right, contact info@global-sales.us. We verify requests before acting and respond within the time required by law (generally 30–45 days). You may use an authorized agent where the law allows.
8.1 U.S. State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have rights to know, access, correct, delete, obtain a portable copy, and opt out of sale, sharing, targeted advertising, and certain profiling. Global Sales does not sell or share personal information as those terms are defined by these laws. You may appeal a denied request by replying to our decision email.
8.2 EEA, UK, and Other International Rights
If you are in the EEA or UK, you also have the right to lodge a complaint with your local supervisory authority. Where we transfer data to the United States, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
8.3 Marketing Opt-Out
You can opt out of marketing at any time using the unsubscribe link in our emails, replying STOP to SMS, or emailing info@global-sales.us. We will still send transactional messages about your orders, quotes, and account security.
9. Automated Processing and AI Features
Our design tools process images and project details you upload to generate design concepts, and our lead tools use automated scoring to route inquiries and filter spam. These processes do not produce legal or similarly significant effects about you, and human staff review commercial decisions. Uploaded images and prompts are used to deliver the feature you requested and to operate the Site; they are not used to train third-party public AI models.
10. Children's Privacy
The Site is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect their personal information. If we learn we have collected such information, we will delete it promptly. Contact info@global-sales.us if you believe a child has provided us information.
11. Third-Party Links
The Site may link to third-party websites we do not operate or control. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
12. International Users
Global Sales is based in the United States and serves customers throughout Bermuda and the Caribbean. If you access the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country of residence. By using the Site, you consent to that transfer, subject to the safeguards described in this Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes are posted on this page with an updated date. If changes are material, we will provide additional notice such as email or an on-site banner. We encourage you to review this page periodically.
14. Contact Us
Questions, concerns, or privacy requests may be directed to:
Global Sales — 3530 Queen Palm Drive, Tampa, FL 33619, USA
Phone: +1 (813) 236-9077 · Email: info@global-sales.us
Business hours: Monday – Friday, 8 AM – 5 PM EST.